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The main drivers leading to the outsourcing of business processes in the financial and non-financial markets are traditionally based on cost saving. They also focus on clients and the core business, organizational flexibility, regulatory compliance, and operational risk mitigation.
While these factors have dominated in the past, today’s business ecosystem is undergoing a dramatic change and is being contaminated by the impact of disruptive forces such as blockchain technology, artificial intelligence, loT, open banking, and the payment revolution driven by new rules and players.
In this evolving landscape, the outsourcer, as a process specialist, must not only represent the cutting edge of innovation, but must also look forward and beyond, where new digital technology and advanced robotics are not an end, but a means.
Following this new frontier of being an outsourcer, CRIF identifies and assesses the needs of clients, intervening at the very heart of processes. Moreover, the company is strongly committed to being their eyes to envision the correct strategy to interpret and foresee the future, converting the traditional role of outsourcer into a valuable service provider with an agile approach to end-to- end credit flow management.
An in-depth knowledge of the credit process allows CRIF to support and direct clients through the whole origination process, managing the process through to the potential situation of collecting non performing exposures. The CRIF Outsourcing division, with its four highly specialized business units (Business Process Outsourcing, Real Estate Services, Collection and Servicing) covers the entire loan life cycle from the very start. These units ensure a focused and holistic approach.
Maximizing efficiency and empowering performance are achieved through a highly transparent b2b relationship that is increasingly mirroring a more mature interface with the final consumer. The customer experience and customer care are, indeed, specifically examined as they represent a more direct way to improve the perception of clients and their reputations.
Therefore, the CRIF way of being an outsourcer is to make the retail market the final target of it efforts. This is the reason why CRIF provides customers with innovative tools and metrics to measure the satisfaction of consumers, like in a b2c environment.
Please contact us for more detailed advice.
CRIF D&B VIETNAM LLC
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Address: Floor 15, Minh Long Building, 17 Ba Huyen Thanh Quan, Ward 6, District 3, HCMC, Vietnam
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Hotline: 02839117288
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Email: csvietnam@crif.com
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Website: https://dnbvietnam.com